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Chief Operating Officer, N Street Village

Washington, DC

Chief Operating Officer
N Street Village
Washington, DC


About N Street Village
N Street Village is a community of empowerment and recovery for homeless and low-income women in Washington, DC. With comprehensive services addressing both emergency and long-term needs, N Street Village helps women achieve stability and make meaningful gains in their housing, income, employment, mental health, physical health, and addiction recovery. N Street Village also provides affordable rental housing for low-and moderate-income individuals and families. Please visit our website for more information at: www.nstreetvillage.org

Position Summary
Reporting to the Chief Executive Officer, the Chief Operating Officer (COO) is an integral member of the Executive Team, which also includes the Chief Program Officer (CPO), Chief Development Officer (CDO), and Chief Financial Officer (CFO). The COO will directly oversee the HR, Facilities, and IT functions, working in close concert with the Executive Team to provide integrated operational support aligned with each department or area’s needs. The COO is charged with optimizing Strategic Talent Management, tracking organizational performance against objectives, continuous improvement of internal processes, and supporting the mission and delivery of the highest quality services, internally and externally.

Key Responsibilities

  • Working closely with CFO, assume primary responsibility for tracking organizational performance against strategic goals and promoting continuous improvement of internal systems and processes.

    • Coordinate with the Executive Team to identify overall annual organizational objectives needed to implement N Street Village’s strategic goals, track progress against those objectives, and communicate status to relevant constituents.

    • In conjunction with the CPO and Director of Evaluation and Learning, develop a regular process and annual calendar for reviewing program performance. Work with CDO and CFO to develop similar departmental reviews for their functional areas.

  • Lead operations departments: Human Resources, Facilities, and IT.

    • Provide guidance and expertise on Strategic Talent Management / Human Resources, Facilities, Technology and evaluation topics, facilitate collaborative solutions to complex programs.

    • Recruit, develop, coach, and motivate operations staff to thrive in a non-profit human services support role. Nurture a culture of customer service among operations staff.

    • Continuously review existing systems against the needs of the organization as it evolves. Recommend and support implementation of new systems as needed, working closely with the CFO to address financial impact.

  • Review and improve the structure of operations functions to provide appropriate support as the organization grows.

    • In partnership with the CPO and CFO, promote efficient coordination between operations, finance, and program teams.

    • Review and update operations policies and procedures as needed.

    • Optimize communication platforms that ensure current, accessible operations information is readily available for all staff.

  • Lead, oversee, maintain relationships with key operations partners, including IT provider and other vendors.

  • Serve as trustee for organization’s 403(b) plan.

  • Serve as the operations liaison to the Board, participating in regular Board and appropriate committee meetings.


Experience, Knowledge, Skills:

  • Minimum of ten years of experience in a C-suite or Director role and with direct supervision of operations staff, preferably in a multi-site service-oriented organization. Advanced degree in business strongly preferred. Organizational growth experience a plus.

  • Experience leading and/or overseeing Strategic Talent Management strategy (talent and workforce management, including recruitment, training, retention, rewarding/compensation, and performance review), preferably in a service-oriented organization.

  • Successful operational and risk management experience.

  • Outstanding interpersonal skills. Ability to work collaboratively with peers to improve mission deliverables as an Executive Team.

  • Excellent written, presentation, and oral communication skills. Ability to translate complex data into clear messages for a wide range of audiences.

  • Ability to manage complex projects and departments, including systems implementation.

  • Self-starter, critical and strategic thinker. Skilled problem solver with results orientation.

  • Values commensurate with a community committed to providing inclusive services in an atmosphere of dignity and respect without regard to race, religion, physical or mental ability, sexual orientation, or gender identity.

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