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Chief Program Officer, Calvary Women's Services

Washington, DC
Calvary Women’s Services
Chief Program Officer
Washington, DC                                               
 
 
ABOUT CALVARY WOMEN'S SERVICES:
Calvary Women’s Services offers housing, health, education, and employment programs that empower homeless women in Washington, DC, to transform their lives. Our services ensure women have access to the proper trauma-informed healthcare and educational support they need to take positive steps toward independence. At Calvary, we believe that every woman has the strengths and gifts she needs to be successful. When each woman in our programs identifies and builds on her strengths, she is able to meet her goals for good health, financial independence, and sustainable long-term housing.
 
POSITION SUMMARY:
The Chief Program Officer (CPO) leads Calvary’s efforts to provide the highest quality housing and comprehensive support services to homeless women. In collaboration with the CEO, the CPO implements the strategic vision and leadership of the organization, oversees a portfolio of programs and services, provides supervision, coaching and professional development to program staff, and evaluates the effectiveness of programs across multiple sites. As part of Calvary’s strategic growth, the CPO will oversee the execution of an expansion plan that will enhance its programming and increase the availability of affordable permanent housing.
 
As a member of the senior leadership team, the CPO works alongside the CEO and other senior leaders to promote a strong organizational mission and culture, develop and drive the organization’s strategic work plans, and represent the organization within the community. The CPO also supervises and provides leadership for eight direct reports including the team of Case Managers, Senior Manager of Education and Programs, and Workforce Development Manager.  
 

RESPONSIBILITIES:


Strategic Planning and Program Expansion
  • Provide leadership to the planning and implementation of new housing and services including hiring and training of program staff, oversight of client referrals and intakes, coordination of new on-site programs and services
  • With the leadership team, develop and manage work plans that tie to the strategic plan and goals
 
Program Operation Management
  • Responsible for developing, maintaining and implementing policies and procedures that guide programs and services for clients
  • Provides oversight to programs and services including the Step Up DC employment program, LEAP educational program, and Meal Program
  • With the COO, supports staff implementation of daily operations including evening and weekend services and daily meal services
  • Manages internal communications and collaboration within the program staff and consultant team, and works closely with the COO to coordinate between operations and program staff
  • Ensures compliance with government contracts and regulations within case management and programs
  • Maintains client records and files in accordance with government requirements and social work standards
  • Develops and manages program budgets in coordination with the Director of Finance and Administration
  • Identifies best practices and improves internal systems with an eye toward future needs and budget realities
 
Staff Supervision and Leadership
  • Supervises and supports the Case Management (CM) team including hiring, training and coaching Case Managers who staff multiple program sites
  • Supervises and supports the Senior Manager of Education and Programs and the Workforce Development Manager
  • Ensures Case Managers and all program staff utilize a strengths-based, trauma-informed care model
  • Creates and oversees the monthly on-call schedule for Case Managers
  • Oversees hiring and provides support for contracted consultants, including a therapist, a nurse practitioner, and a CAC facilitator for the Relapse Prevention Group (RPG)
  • Supports the hiring and training of the Chef
 
Data Management, Reporting & Analysis
  • Works with the case management team to capture all client data (HMIS and Apricot)
  • Reviews data for quality prior to monthly closing by the COO
  • Uses data to inform and instruct program evaluation, program development and strategic planning
  • Responsible for reporting all programmatic outcomes and metrics to funders, Board of Directors and other stakeholders across the organization
 
DESIRED QUALIFICATIONS:
  • Master’s in Social Work, Counseling or related field required, LICSW preferred
  • 7+ years leadership experience in clinical, social services, and/or nonprofit environments with a demonstrated commitment to providing integrated trauma-informed care
  • Experience in residential settings with demonstrated track record of leading smart, sustainable programmatic growth
  • Strong experience supervising, mentoring and coaching clinical staff with a proven ability to establish trust, accountability and collaboration within and across teams
  • Exceptional interpersonal and communication skills and the ability to establish and maintain positive and collaborative working relations with management, employees, and residents
  • Must be highly motivated, a self-starter, results-oriented, an independent thinker and a team player
  • Successful track record in setting priorities; outstanding planning, problem solving, and multi-tasking skills
  • Strong ability to creatively use resources and find solutions to unique problems
  • Possess strong cultural competence including communication ability with a diverse population
  • Strong systems thinker with the ability to use data to evaluate program outcomes and effectiveness
  • Excellent computer skills including Microsoft Office (Excel, Word, and PowerPoint) and database software
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