Case Manager, St. Ann's Center for Children, Youth, and Families
Hyattsville, MD
St. Ann's Center for Children, Youth, and Families
Case Manager
Hyattsville, MD
About St. Ann’s St. Ann’s is committed to lifting vulnerable children, mothers, and families out of poverty and homelessness. Our innovative housing and support programs build upon a family’s inherent strengths by providing the tools for life-long independence and self-sufficiency. Founded in 1860 by the Daughters of Charity, the mission and vision of St. Ann’s Center is inspired by Catholic social teaching. Our highly-trained staff and volunteers recognize the dignity of every human life and create a vibrant community where every child and mother has the opportunity to reach their fullest potential. St. Ann’s housing and support programs serve the diverse needs of women, children and families:
Teen Mother Baby Program: Providing pregnant and parenting young women, ages 13 to 21, with a safe and supportive place to prepare for motherhood, continue their education, and pave a path toward a family supporting career.
Supportive & Transitional Housing Program: Helping single-mother families move from homelessness to independence by addressing the root causes of their instability and guiding them toward a family-supporting career.
Clinical and Social Work Services: Helping residents and their families stabilize by providing clinical and social work services to improve the mental, emotional and behavioral health.
Education & Employment Program: Addressing the barriers to academic and career advancement for pregnant and parenting young women. Our staff works with clients to create an individualized path toward high school completion, higher education, and a family-sustaining career.
Child Care Center: A nurturing place where children from our community and in residence at St. Ann’s reach their fullest potential.
Position Summary The Case Manager plays a critical role in providing case coordination and support to our residents, helping clients connect with resources, track goal progress, and manage day-to-day needs such as appointments, benefits, and external service coordination. This role also involves regular assessment, monitoring, and advocating for residents, and maintaining accurate records. The Case Manager reports to the Director of Clinical and Social Work Services. Essential Responsibilities:
Conduct intake interviews with prospective residents.
Meet with new residents to evaluate their needs and develop Individual Service Plans with clearly outlined outcomes and interventions.
Build trusted relationships with clients and use problem-solving skills to prioritize and address their short- and long-term needs.
Provide individual and group facilitation and crisis management.
Research and connect residents to community resources and social service agencies.
Communicate regularly with team members regarding residents’ progress and needs; coordinates team meetings.
Monitor progress and provides ongoing interventions.
Occasionally drive residents to medical, school, and court-related appointments and meetings.
Evaluate outcomes and actively participate with Program Directors and staff towards implementing program changes.
Prepare monthly and timely reports and case notes in the AWARDS software.
Serve as a liaison for family members, referring agencies, and other involved persons.
Develop and implement Discharge Plans for residents.
Attend relevant workshops and conferences related to program needs and individual professional development and shares relevant training with staff.
Participate in program and quality improvement processes by collecting and analyzing outcome data, suggesting program enhancements, and implementing identified programmatic changes.
Complete other duties as assigned.
Qualifications
Bachelor’s degree in Social Work or a related field. A GED with relevant work experience also will be considered.
A valid driver’s license with a clean driving record.
Minimum of two years’ experience serving at-risk and vulnerable adult women, teenagers, and children, including:
Conducting client assessments and interviews
Developing, monitoring, and reporting on Individual Service Plans
Communicating with internal teams and external community resources
Advocating or intervening effectively on behalf of a client
Authentic commitment to caring for at-risk and vulnerable populations.
Skilled oral and written communicator.
Highly organized with a proven ability to manage time well and prioritize responsibilities.
Demonstrated ability to engage with people from many backgrounds and cultures.
Strong computer skills and experience with Microsoft, databases, and Internet research
Schedule The Case Manager works the following shifts:
Monday: 9 AM – 5 PM Tuesday: 10 AM - 6 PM Wednesday: 9 AM - 5 PM Thursday: 11 AM - 7 PM Friday: 9 AM – 5 PM
Professional development training (including TACT2)
Care First medical benefits covered at 90% for employees and 60% for dependents, Guardian dental insurance, 403b retirement savings plan (is there a matching?)