Senior Director of Operations, United Way Worldwide

Location: Alexandria, VA
Date Posted: 03-14-2017
United Way Worldwide, Digital Services
Senior Director of Operations 
Alexandria, VA


We are looking for an experienced leader to join United Way Worldwide’s Digital Services team as Senior Director of Operations. The primary functions of this position include project and program management, budget and timeline management, team and partner coordination and resource allocation, and process evaluation and improvement. The Senior Director of Operations position requires a sufficient breadth and depth of expertise in digital engagement capabilities – creative and technology – to coordinate multi-disciplinary teams to successfully deliver solutions for use by our network of local United Ways.
The Senior Director of Operations manages complex, multi-track projects or small-scale programs to an acceptable level of risk by balancing scope, time, cost and quality while maintaining a positive environment that promotes individual development and high performance standards. Our ideal candidate uses advanced problem solving skills, business skills, solid verbal and written communication skills, excellent relationship building skills, as well as strong leadership and team management skills.  Additionally, he/she will have a solid understanding of project management tools and approaches to manage complex, multi-disciplinary projects and the flexibility to lead diverse and dynamic teams to deliver balanced integrated solutions to our challenging business problems.
As a project management professional, you exhibit an extremely high level of ownership and assume full accountability for managing and delivering projects and programs requiring you to maintain a high-level perspective while diving into the details of any project, regardless of size and complexity. Driven by objectives and timelines, you’ll anticipate potential issues in order to mitigate risk and meet milestones—while keeping the entire project team focused and on track. The ability to form strong relationships with stakeholders, proactively manage risk, and facilitate high performing teams is essential in this role.

  • Drive PMO initiatives related to quality, methodology, expertise, and tools
  • Execute project reviews for our diverse projects
  • Demonstrate thought leadership for PMO development and optimization
  • Facilitate executive conversations regarding budget, resources, schedule and risk
  • Commit to timely achievement and maintenance of required certification credentials
Client Management
  • Build exceptional client rapport and maximize customer satisfaction
  • Provide hands-on program and project management for multi-million dollar programs across geographically dispersed local United Ways
  • Exercise project leadership skills combined with strong business acumen and in-depth analytical skills
Team Management
  • Provide day-to-day management of digital services team
  • Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort
  • Provide the team with a vision of the project objectives
  • Motivate and inspire team members
  • Lead by setting a good example (role model) – behavior consistent with words
  • Recognize and celebrate team and team member accomplishments and exceptional performance
  • Bachelor's degree
  • 5+ years of project management experience delivering technology services, creative agency services or business consulting services as a program or project manager in large, complex technical environments
  • Oversight of multiple $1M+ engagements
  • Experience delivering professional services for a digital creative agency
  • Experience with Agile SCRUM delivery practices
  • Ability to quickly establish credibility and rapport with technical team members and clients
  • Strong interpersonal skills to facilitate meetings where you will articulate complex concepts
  • Strong communication, negotiation, and relationship building skills
  • Ability to work well in a cross-functional, matrix management environment with a highly collaborative, team oriented approach to problem solving
  • Ability to prioritize tasks effectively with a high level of attention to detail
  • Positive, energetic attitude to achieve great things
  • experience required; Marketing Cloud/ExactTarget experience a plus; experience in marketing automation a plus.
  • Software-as-a-Service experience (SaaS)/cloud computing
  • PMI PMP or similar certification/training; e.g. Scrum Master certification
  • Process development training and experience
United Way Worldwide is the world’s largest privately funded nonprofit. Our mission is to fight for the health, education and financial stability for every person in every community around the globe. United Way team members possess the passion, expertise, and resources required to make great things happen.  Join us and be a part of the change–to Live United.
The Digital Services team of United Way designs and delivers great digital engagement experiences for millions of donors and thousands of corporate partners.  Our charter is to quickly and easily enable individuals to connect with causes they care about in ways they love, leveraging the best in all things digital, to make the biggest impact in our communities.
United Way Worldwide is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.   If you need a reasonable accommodation because of a disability for any part of the employment process, please contact our Human Resources department and let us know the nature of your request and your contact information. 
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