Chief Medical Officer
About Whitman-Walker Health
Whitman-Walker Health’s (WWH) mission is to be the highest quality, culturally competent community health center serving greater Washington’s diverse urban community, including individuals who face barriers to accessing care, and with a special expertise in LGBT and HIV care.
As WWH’s senior clinical leader, the CMO is responsible for driving change and innovation throughout the health care service delivery model to improve overall patient experience at WWH. Reporting to the CEO, the CMO is also responsible for providing timely oversight of the health center’s workforce so that our health care team can deliver affirming, culturally competent, and timely care to WWH patients. The CMO continually works to align individual employees’ goals with WWH’s strategic goals and objectives and, by extension, to fulfill applicable compliance, legal, and regulatory requirements. The CMO actively participates in organization-wide strategic planning and business development efforts including but not limited to values-based payment initiatives and network and/or risk-based contracting with public and private payers. Lastly, the CMO also serves as a strong public advocate for affirming, high quality and culturally competent care.
Primary Essential Duties
- As a member of the collaborative senior leadership team, the CMO works closely with the CEO and Deputy Executive Director to assist WWH’s Board of Directors in setting overall strategic direction of the organization.
- The CMO drives change and innovation throughout WWH’s health care operations to help the health center navigate post-Affordable Care Act realities.
- The CMO develops, implements, and assesses the overall quality and impact of WWH’s service delivery model on patients’ health and well-being.
- The CMO provides clinical oversight, expertise and leadership to develop and implement effective disease management programs, standards of care, protocols, and policies and procedures.
- The CMO provides leadership for a large, diverse multi-specialty, multi-site practitioner group consisting of staff and volunteer physicians, nurse practitioners, physician assistants, nurse managers, dentists, psychiatrists, psychotherapists and counselors.
- The CMO oversees organization-wide utilization and peer review processes regarding medical necessity and appropriateness of services provided; reviews an adequate sample of medical records to ensure that provider examinations, diagnosis, anticipated goals, medical orders, treatments and therapies, and documentation are timely and of acceptable professional quality.
- The CMO continuously reviews qualitative and quantitative data on patient experience and patient satisfaction with keen focus on applying lessons learned from such data to inform and improve WWH’s service delivery model and overall patient experience.
- The CMO actively promotes WWH as a high quality, community-based research enterprise with strong operating infrastructure and, where appropriate, links research efforts to WWH’s health and wellness and law and policy programming.
- The CMO regularly interacts with funding agencies, universities and medical school faculty and administrators, research institutions, local, state, and federal entities, pharmaceutical industry and private philanthropy.
- The CMO identifies specific opportunities for WWH to collaborate and develop clinical integration with strategic business partners that can further WWH’s mission .
- The CMO, in consultation with the CEO and Deputy Executive Director, informs, advises and reports to the Board of Directors on all major health care delivery matters before WWH.
- The CMO participates in specific public relations and community outreach efforts as needed.
- Approves the budgets of all direct reports and assures on-going budget compliance.
Knowledge, Skills, and Talents Required
- Manage, support and contribute to the ongoing professional development of a five-person clinical team including:
- Senior Director of Health Care Operations
- Director of Dental Services
- Senior Director of Behavioral Health
- Senior Director of Clinical Education and Training
- Senior Director of Evidence-Based Practices
Education and Experience Required
- Experience in primary care, HIV care and/or clinical expertise in LGBT health services.
- Demonstrated ability to assess business needs, design and implement programs and evaluate results.
- Demonstrated ability with strategic planning, budgeting, and goal setting.
- Knowledge of managed healthcare systems, medical quality assurance, quality improvement and medical risk management.
- Knowledge of quality infrastructure – how to develop and implement an effective disease management program, clinical protocols and guidelines, and review outcomes.
- Knowledge of information technology, statistical analysis, clinical epidemiology, and understanding of best practices and how to link information technology with clinical practices.
- Strategic and innovative thinker with proven ability to communicate a vision and drive results.
- Strong organization and follow-through skills; able to prioritize multiple projects.
- High energy level, strong work ethic, and proactive problem solving skills.
- Leads by example in observing work start and stop times, giving adequate notice of absences, and following personnel policies and procedures.
- Excellent interpersonal, communication and presentation skills.
- Ability to relate well to a variety of individuals and has a track record of being a team player.
- Ability to work collaboratively internally and externally.
- Ability to adapt to an ever-changing environment.
- MD from an accredited school required; MBA or equivalent business experience preferred
- Ability to be licensed in the District of Columbia
- At least 8 (eight) years of clinical/direct patient care experience
- Leadership and managerial expertise with at least five (5) years actively managing a clinical/financial risk-bearing program
- Completion of a postgraduate program of medical education with board certification in a relevant medical specialty
Working conditions for this position are normal for an office environment. Individual may be required to work evenings and / or weekends and be flexible to staff outreach events.
Lifting: No more than 20 lbs. and infrequently.
Movement: Standing and sitting for long periods.
Visual: Long periods on computer.
Communication: Direct and indirect communication. Written and verbal acuity.
Whitman-Walker is an equal employment opportunity employer and does not discriminate against applicants, its employees or former employees on the basis of race, color, religion, gender, marital status, sexual orientation, national origin, age, disability, veteran status and gender identity. For accommodation in the application process, please contact Human Resources.